Dependant on your description, the decision you acquired seems being a scam. Telus takes customer stability incredibly significantly, and we wish to assure you of the subsequent:
You'll be able to only modify it. I waited for an hour within the telephone to speak to a human. He was handy, but had to redirect me to another person. I used to be then on hold for one more hour. They presented me a much better deal, but it was not what was supplied on line. All those discounts are for new customers. For a loyal customer I must pay $78 when compared to $60 for your new customer, for your service I required.
Seems like somebody dropped the ball on your own Optik Television set box. I'd observe up with them to obtain this sorted out.
Update Previous identify just after marriage Hey does any one know how to update your very last name? I've questioned several
The men and women undertaking this aren't resellers. They are really scum and con artists. And they ought to be prosecuted.
If an automated assistant asks for The explanation of your respective call, point out "I want to make payment preparations for my mobility Monthly bill".
Hello Everybody, I ought to contact customer service in regards to modifying a payment arrangement. I wished to know when there is an electronic mail or other way to Make contact with them mainly because I'm Operating, and most instances I endeavor to connect with And do not get to talk to somebody just before I really need to hold up.
I just received a similar contact. She explained her identify was Jennifer Smith (she experienced a thick accent. correct!) and had our telus acct variety. She reported she'd improve the koodo cell acct along with the telus household service account for a loyalty bonus. She asked for any $20 one particular time set up cost.
TELUS TV+ Problèmes d'authentification by way of l'app Android et le web site World wide web Nous avons récemment souscrit au forfait EnContinu+ et nous avons reçu les courriels pour activer le forfait sur nos différents services.
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Résolu! Nouveau forfait de données Les 6Go de données sur mon nouveau forfait acheté hier a été activé mais je peux pas vérifier combien de Go je consomme parce que quand je me connecte sur mon compte je peux voir que c'est toujours mon ancien forfait qui est actif alors que ça devrai.
I'm instructed to speak to Loyalty and determination and nonetheless having no where. I've managed to speak to two folks who named by themselves supervisors during the Philippines, who could not aid me.
So inefficient. An e-mail would have the concept throughout a great deal much easier. The following agent claimed sorry and will reverse the last thirty day period’s charge and cancel it. The subsequent thirty day period Yet another $seven. Sigh. On the mobile phone again above one-one/two hour. The second consultant was defending her employer and implying I used to be wrong. Just charge me the $340 and end the $seven monthly bill and cancel the digital camera, I begged her, after which you can I ended the call. She left a concept expressing she simply cannot continue Together with the cancellation considering the fact that I hung up. At this point I’m feeling physically ill from it. I contact once again… 45 minutes. Remember to, just conclude this marriage now. Finally another agent assured me it would be cancelled. In total, over eleven several hours on the phone since February trying to deal with the digicam return. It felt like punishment… like I’m the enemy - immediately after paying out in excess of $40,000 with Telus over the years and never once complained. I’m pretty affected individual and well mannered. My request was so very simple. The full issue was created painfully complicated and extended for months.
The TELUS staff acknowledges that our perform spans lots of Territories and Treaty regions and we are grateful for the standard Knowledge Keepers and Elders who're with us now, all those who have long gone just before us and the youth that inspire us.
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